Privacy Policy

Privacy Policy for Omnia Automates

Effective Date: 4/2/2026

Omnia Automates ("Company", "we", "our", or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, and protect your information when you interact with our website, services, and communication systems.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name

Phone number

Email address

Company name

Website URL

Any information you provide through forms, chat widgets, or calls

b. Communication Data

Call recordings

SMS and iMessage conversations

Email communications

Chat interactions with our AI systems or team members

c. Technical Information

IP address

Browser type

Device information

Website usage data (via cookies and tracking technologies such as Google Tag Manager)

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide requested services

Schedule and manage appointments or demos

Send follow-up communications related to your inquiry

Provide customer support and service updates

Improve our systems, services, and user experience

Analyze performance and optimize communication workflows

Comply with legal and regulatory requirements

3. SMS, iMessage, and Communication Consent

By submitting your information through our website, chat widget, or other communication channels, you consent to receive communications from Omnia Automates, which may include:

SMS (text messages)

iMessage communications

Email messages

Phone calls

These communications may include responses to your inquiries, appointment confirmations, follow-ups, and service-related updates.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact us directly.

We do not send unsolicited messages. All communications are initiated based on your inquiry or consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers only as necessary to operate our business and deliver services, including:

CRM and communication platforms

Messaging infrastructure providers (including iMessage/SMS providers)

Analytics and tracking tools (e.g., Google Tag Manager)

These providers are contractually obligated to protect your information and only use it for service delivery.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

While we take data protection seriously, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your information only as long as necessary to:

Fulfill the purposes outlined in this policy

Provide services and support

Comply with legal obligations

Call recordings and communication data may be stored for quality assurance, training, and operational purposes.

7. Your Rights

Depending on your location, you may have the right to:

Request access to your personal data

Request correction or deletion of your data

Withdraw consent for communications

Request details about how your data is used

To make a request, please contact us using the information below.

8. Cookies and Tracking Technologies

We use cookies and tracking technologies to:

Improve website functionality

Analyze traffic and usage patterns

Enhance user experience

You may disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or your data, you may contact us at:

Omnia Automates
Email: [email protected]
Phone: +1 (813) 453-4335
Location: Tampa, Florida

12. Compliance Statement

Omnia Automates complies with applicable data protection and communication laws, including TCPA and applicable carrier guidelines. We ensure that all messaging is consent-based and aligned with industry standards.